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Frequently Asked Questions
Product Q's
The Ends are precision-tooled from solid brass ingots and are then electroplated with gold or silver.
The materials for the charms vary based on style and design, but they are all made from safe, lead-free metals and stone based on USA and California requirements.
Each End weighs 0.4 oz. (11 grams). So a set of two weighs double that, or 0.8 oz. (22 grams). The charms vary in size and weight.
All of the charms on our site will (of course) work with The Ends, and so will the vast majority of any charms you already own. The only ones that won’t are charms where the connector (that is the loop at the top of your charm that connects it to either a chain or The Ends) is too small or too large to fit onto the loop on The Ends. In that case, any jeweler or repair shop should be able to swap the connector out for one that works for The Ends however. So really any charm can be made to work.
Some brands of sweats have unfinished/raw string ends which are difficult to slide into The Ends. An easy hack to make these loose ends work is to take a piece of scotch tape and tightly wind it around the frayed end of your drawstring, creating a tight bundle, like that on the end of a shoelace. Then simply slide it into The Ends. If, on the other hand, your drawstrings have an enclosed end, but one that is too large to fit into The Ends, you have two options: 1) cut off the aglet (that’s the name for the hard piece at the end of a drawstring) and use the scotch tape method described above, or 2) remove the drawstring and save it for later use, and replace it with the spare drawstring that came in the package with The Ends, using the threading tool which we also supplied you with.
They are small and easy to drop, it is true. That’s why every order includes a small ziplock bag with two extra screws. Please be sure to keep them in a safe place so you can find and use them in the event of a lost screw.
SHIPPING Q's
We pack and ship each order within 36 hours of receipt.
To read our full policy, head over to our Policy Page.
Please add your name to the waitlist for any backordered items and we will notify you once they are back in stock. You will not be charged unless you place your order after receiving the notification.